Delivery with Autobarn

    Want it delivered? Our delivery option is for you.

    At Autobarn, we know your time is important and getting to the store can sometimes be inconvenient. This is why we have Delivery for all customers; allowing you to purchase your products online and have them delivered to your door.

    Steps to Purchase:
    1. Select your product
    2. Add to cart
    3. Set your preferred delivery method (Standard Delivery for 3-5 business days or Express Delivery for 1-2 days)
    4. Enter your address details
    5. Pay
    6. Receive your goods
    It's simple, easy and convenient.

    Frequently Asked Questions

    Depending on your preferred delivery method, we offer market competitive rate where possible.
    Autobarn does not make any profits from any shipping fees charged for delivery orders.

    We currently offer 2 Delivery Service Levels

    1. Express Delivery: 1 to 2 days from time of purchase.
    2. Standard Delivery: 3 to 5 days from time of purchase.

    We currently deliver to all of the Australian mainland, Tasmania and Australian Island and Territories *.

    * Exclusions include:

    • Australian Antarctic Territories
    • Norfolk Island
    • Christmas Island
    • Cocos Island

    We currently have shipping restrictions on the below:

    • Dangerous Goods
    • Bulky Items (Over 22 KG in weight or 1 metre in length)
    • Delivery options are currently limited to items under 22 KG in weight and over 1 Metre in length.
    • Australian Antarctic Territories, Norfolk Island, Christmas Island and Cocos Island

    All orders must be signed for upon delivery. We accept PO Boxes and work places as acceptable delivery locations, however if we are unable to get a signature, a 'We missed You' card will be left at the location.

    All orders are currently shipped from our Distribution Centre located in Nunawading, Victoria.

    Our Freight Providers currently provide Order tracking.

    Customers will receive an email with a tracking URL when their order is dispatched from our warehouse.

    Updates will be received for the below status updates:

    • Picked up
    • In Transit
    • Delivered

    By default, orders are not dispatched with an 'Authority to Leave' service - however this service can be selected prior to the order being delivered via the Australia Post Tracking Portal or via the Australia Post communications which are triggered as part of this process.

    If Authority To Leave is not requested, all orders must be signed for upon delivery or if no one is home, a card will be left at the premises to advise a pick up point from most likely your local post office..

    The warehouse only operates during business hours Monday to Friday.

    All orders submitted prior to 1:00 PM on a business day will be dispatched that same day. Orders placed after 1:00 PM will be dispatched the next business day by 1:00 PM.

    How long they will take also depends on the order service level selected - Express or Standard.

    Whilst we try and quote accurate shipping times, we use external suppliers and times quoted may vary depending on remoteness of location.

    Note: Please allow one extra day for processing for each public holiday

    Whilst me make every effort to ensure orders are shipped on time and arrive on time, there may be some reasons why this cannot occur. These are listed below:

    • Public Holidays: Please allow one extra day for each public holiday

    • Stock Levels: Whilst the system should only allow the purchase of items which are currently in stock at our warehouse, there may be on some instances of multiple customers purchasing the same instance in a short time frame which does not allow the website to update the stock levels in time to reflect actual available stock levels or particular items.

    • Incorrect Address details: If an address has been entered which we cannot deliver to, we may not be aware until such time the freight provider is unable to locate the property. Whilst we do have an address checking system in place, there may be some occasions where it gets this wrong and cannot deliver to the address being entered. Therefore to avoid any potential issues it is important that that address entered is a real and deliverable address which currently is able to receive mail by Australia Post.

    • Security Checks: Our payment providers may hold payments on orders due to what they consider activity which needs to be verified with the payment account holder

    We accept that there will be times when a customer may need to return their purchase and will try and accommodate these requests wherever possible.

    1. Product Fault or Defect
    2. Change of Mind
    3. Item not as Described
    4. Wrong Item Shipped

    Please Note: Online purchases cannot be returned in-store. Please visit our returns page for more information on how to make a return.

    By default, the Order Confirmation email can be used as a Tax Invoice for tax purposes. If you require a PDF Tax Invoice, please Contact Us and we will be happy to provide you with a PDF copy for your records.

    Delivery Terms and Conditions

    The Autobarn Delivery offer may be unavailable on some or all products during major sales events and promotions.

    Autobarn Online Delivery is available only to customers located within Australia.*

    During major sales events & promotions item/s in your Order may not be available. Autobarn will contact you to discuss alternative arrangements.

    Any orders which cannot be fulfilled due to issues with the supplied address or are not collected from a collection point as stated on the 'Delivery Card' will be refunded minus the cost of the freight using the same payment method. Autobarn will attempt to contact via phone and / or email prior to this occurring to advise that this will be taking place

    Autobarn reserves the right to change or discontinue the Delivery service at any time, without notice.

    * Please view our FAQ's to determine if we deliver to your area